LWC tag 2Do you know the location of the water shut-off valve that controls the flow of water in and out of your home? If not, now is a good time to find the valve and “tag it.”


During January, Louisville Water will help residents prep for cold weather emergencies with the “Tag It” campaign.  The private water shut-off valve controls the flow of water coming inside a home. If a water pipe inside the home bursts, knowing the location of your shut-off valve and how to turn it off can save valuable time and minimize water damage.


During the extreme cold weather in 2014, Louisville Water received hundreds of calls from customers after their private water lines had burst.  This year, Louisville Water is working to educate customers on how to minimize damage in case of a water line bursting inside the home or business.


Find it & Tag It

Louisville Water is offering free hangers that attach to the water shut-off valve.  Customers can request a hanger through Louisville Water’s Facebook and Twitter channels or pick up one at the downtown office, 550 South Third Street.  Or – – use a bright colored ribbon to tag the valve, something that won’t be destroyed if it gets wet.


Need help finding the valve and turning if off?  Watch a video at LouisvilleWater.com.

Knowing the location of the private water shut-off valve is important not only in cold weather but also when you plan to be away for an extended amount of time.

Tagging the shut-off valve is just one way to minimize damage in your home from a burst water pipe.

Here are additional steps that can prevent frozen water pipes:

Wrap up for winter

Wrap exposed pipes with insulating material.  Pipes under kitchen sinks, in crawl spaces, near windows or in unheated basements are areas susceptible to freezing.

Make sure you have it covered

If your house has a crawl space, cover the outside vents to prevent winter winds form entering and freezing pipes.  Keep the garage door closed if you have a slab foundation since some water pipes are located under concrete floors in the garage.

A cold, small drip

If a faucet has a tendency to freeze, it’s okay to let a small flow of water run from the faucet during extreme cold weather.  Use the cold water faucet and the stream of water should be the size of a pencil lead.   Doing so will not greatly impact your water bill, adding a penny or less to your overall bill.

Louisville Water maintains over 4,100 miles of water main throughout its distribution system.  In addition, the company is responsible for 24,000 public fire hydrants. Prior to the winter season, crews train in winter safety procedures, winterize fire hydrants and adjust the company’s inventory to prepare for any cold weather issues with water mains.